VELSOFT COURSES
EFFECTIVE EDUCATION
SOFT SKILL COURSE WARE
Being either an Individual, Public or Private Service Provider, soft skills are necessary to render the best services to clients within an environment with integrity, trust and competence. Our indoor 'trainer", THE ANKER - BERGLIE Institutes, renders a range of 90 soft skills to you the individual, corporate companies and organizations, to skill employees on all levels.
CORE ESSENTIALS FOR BUSINESS PROFESSIONALS
Conflict Resolutions
Controlling Anger before it Controls You
Current Project Management Techniques
Negotiation Skills
Change Management
Stress Relief and Stress Reduction
Train the Trainer - Inspire, motivate and educate
WORKPLACE ESSENTIALS
Diversity Training
Safety in the Workplace
Workplace ergonomics
Talking to Employees about Personal Hygiene
Disability awareness
TRAIN THE TRAINER
Advanced Skills for the Practical Trainer
Developing Your Training Programmes
Facilitation Skills
Survival Skills for the New Trainer
The Practical Trainer
Using activities to make training fun
SALES AND MARKETING
Building Relationships for Success in Sales
Call Centre Training
Customer Relationship Management
Dynamite Sales Presentations
Overcoming Objections to Nail the Sale
Protecting for Leads like a Pro
Selling Smarter
Telemarketing - using the telephone as a sales or marketing tool
HUMAN RESOURCES
Anger Management
Building better Teams
Business Succession Planning & Development
Change Management
Conducting Effective Performance Reviews
Conflict Resolutions
Creating a Top-Notch Talent Management Program
Customer Service Training
Employee Accountability
Employee Dispute Resolutions
Generation Gap - Closing the generation gap in the workplace
Hiring for success - behavioral interviewing techniques
Orientation Handbook - Getting employees off to a good start
Performance Management
Problem Solving & Decision Making
Stress Management
Workplace Harassment
Workplace Violence
CAREER DEVELOPMENT
Advanced Writing Skills
Building Self Esteem and Assertiveness Skills
Business Ethics for the Office
Business Etiquette
Business Writing that Works
Communication Strategies
Conflict Resolution - dealing with difficult people
Creating a dynamic job portfolio
Critical thinking
Critical elements of Customer Service
Emotional Intelligence
Spiritual Intelligence
Getting your job search started
Mastering the interview
Public speaking
Skills for the Administrative Assistant
The Minute taker's Workshop
Time Management
Working smarter using Technology to your Advance
Writing reports and proposals
Neuro Linguistic Programming
Neuro Linguistic Programming Tools for Real Life
Conferences and events
Research skills
SUPERVISORS AND MANAGERS
Accounting Skills for the New Supervisor
Advanced Project Management
Budgets and Managing Money
Business Leadership
Coaching
Delegation
Effective Planning & Scheduling
Human Resource Training - HR for the non-HR Manager
Intermediate Project Management
Inventory Management
Leadership Skills for Supervisors
Team Process Improvement
Marketing & Sales
Meeting Management
Motivation Training - Motivating your workforce
Negotiating for Results
Project Management Fundamentals
Risk Management
Talent Management
Team Building
Teamwork
The ABC's of Supervising Others
The Professional Supervisor
Balanced Scorecard Basics